We have a number of clients who regularly ignore our advice, usually to their detriment. The latest debacle involves a client who sought our advice on hosting. We told them to just spend the money to get a Rackspace dedicated server. We also told them that under no circumstances should they use a GoDaddy solution.
Naturally the client chose to use a GoDaddy Virtual Dedicated Server. After all it only costs $50 a month! That’s $250 per month less than Rackspace! And besides, we don’t need all that horsepower!
So they signed with GoDaddy, but not before we told them that we washed our hands of any server related issues. If we were called in to deal with an issue that was determined to be server related, they would be obligated to pay our full ad-hoc rate.
You can imagine my (lack of) surprise when I opened up my Gmail this morning to find panicked emails from the client. The site was behaving strangely. After a bit of snooping, I found that both PHP and MySQL were running out of memory…no great surprise since this great GoDaddy deal only came with 256MB of RAM and since this web application involves some very complex queries on some decent sized tables.
The client called GoDaddy to see if they could upgrade their RAM allocation to 512MB, which they can…provided they move to a different server.
Let’s run the numbers on this deal: I’m dinging them for $125/hour, not excluding taxes. They’ve already used about 6 hours of time this month on server related issues, not counting the two hours I spent this morning. The server move will probably take another 6 hours, especially if they ignore my advice (again) and refused to spend the money and migrate to Rackspace. That brings us to 14 hours, or just under $1900 with taxes. I know for a fact that their guys have spent about 20 hours (not just on this issue) trying to get the server to play nice…say their guys make $35 an hour, that’s about $700. The annualized cost of the server is $600.
That comes to $3200 invested into this server, they’ve not yet been up two months, and it’s been one thing after another with this GoDaddy Virtual POS. Rackspace would have come to $3600 per year.
I have several other clients on equivalent Rackspace platforms and guess what we’ve had to deal with for server issue? Zip, nil, nada, null. Factor in the incredible customer service that Rackspace provides, the ridiculous connection speed, easy scalability, managed backup and it should be an easy decision.
(I don’t work for or have any affiliation with Rackspace other than being an extremely happy client).